IMPORTANT NOTE:
This hotel reservation service is brought to you by
AsiaRes (www.AsiaRes.com)
and is powered by Hotel Reservation Worldwide.
Hotel Reservation Worldwide - Booking Conditions
1. The rates provided for you on this website
are available ONLY through Hotel Reservation Worldwide.
Please DO NOT call the hotel direct, as they WILL NOT
have the same rates in their reservation system.
2. Your credit card will be charged ONLY
after the booking is confirmed. Once the credit card is processed, we
will email your CONFIRMATION VOUCHER to you, which MUST BE
retained for check-in purposes.
The holder of the credit card used for the booking MUST sign
the CONFIRMATION VOUCHER. If the cardholder does not sign the
CONFIRMATION VOUCHER, it WILL NOT be accepted by the hotel.
Hotel Reservation Worldwide takes no responsibility if you lose
the voucher.
3. If you wish to cancel your booking after
the voucher has been issued, a nominal cancellation fee will apply.
The cancellation fee varies according to the country of the hotel specified
in your booking. The following table shows the amount that will be charged
in each currency:
4. If you cancel your booking LESS THAN 4
(FOUR) DAYS prior to check-in, a cancellation fee equal to 1 (ONE)
NIGHT'S accommodation cost will be incurred. The nominal cancellation
fee (see Point 3) will NOT be charged in this case.
NOTE: Failure to arrive at your hotel will be treated as a
late cancellation and will incur a cancellation fee as above.
5. All cancellations must be made IN
WRITING using one of the following methods:
When you contact us, we require any 2 (TWO)
of the following, so that we may efficiently process your request and
reply to you:
- Your Booking ID
- Email Address used in the booking
- Name and Surname used in the booking
A Cancellation must be confirmed back to you by
one of our consultants. If you have not received a confirmation of the
cancellation within 24 hours after submission, it means we have not
received it and you must resubmit it.
6. If you wish to amend your booking, a
nominal amendment fee will apply. The amendment fee varies according
to the country of the hotel specified in your booking. The following
table shows the amount that will be charged in each currency:
Please note: the fee will be per each hotel amended,
not the number of nights changed. For example, if you are travelling to
the USA, made a booking for 2 hotels and are making amendments to both
of these hotels, you will incur a fee of USD 5 x 2 = USD 10
Any amendment advised to us within 5 days of your arrival date or
once you have arrived at the Hotel, may be treated as a late amendment.
Late amendments may be subject to a fee based on the Hotel's amendment
policy, as advised to Hotel Reservation Worldwide. If a Late Amendment
Fee is applied, the nominal amendment fee will not be charged.
Should you ask to change a booking from one Hotel
to another Hotel, you will NOT be charged an Amendment Fee. This will
be considered as a cancellation of an existing booking, and the applicable
Cancellation Fee will apply.
In order for us to ensure accuracy, we will only
accept amendments IN WRITING. We will not accept amendments over
the phone, unless the matter is extremely urgent. Amendments can be
submitted to us using one of the following methods:
Please try to give us as much notice as possible
to allow for sufficient time to contact the hotel(s) concerned and a
new voucher to be sent to you.
An Amendment must be confirmed back to you by one
of our consultants. If you have not received a confirmation of the amendment
within 24 hours after submission, it means we have not received it and
you must resubmit it.
When you contact us, we require any 2 (TWO)
of the following, so that we may efficiently process your request and
reply to you:
- Your Booking ID
- Email Address used in the booking
- Name and Surname used in the booking
If you require us to correspond with an email address
that is not the one used in the original booking or the one via
which the amendment was sent, please include the new details with the
amendments required.
7. The client must submit a valid credit
card when completing the credit card form. All care must be taken by
the client to ensure that the information provided in the credit card
form is correct. Hotel Reservation Worldwide takes no responsibility
for any incorrect information submitted.
If the client wishes to alter the credit card after
it has been charged, it will be treated as an amendment, and a corresponding
amendment fee will apply - see Point 6.
8. The client must submit a valid email
address on the Reservation Form. This email address will be used for
all future correspondence relating to your booking. All care must be
taken by the client to ensure that the information provided in the Reservation
form is correct. It is the client's responsibility to advise Hotel
Reservation Worldwide if an error in the email address was submitted
on the Reservation Form or any other correspondence. Hotel Reservation
Worldwide takes no responsibility for any incorrect information
submitted.
9. Hotel Reservation Worldwide intends
to provide you with all the services that you request from us. In rare
cases, when it is not possible to confirm your reservation due to overbooking
or other circumstances, we will endeavour to offer you an alternative
of comparable price and standards. If this occurs, we will contact you
via e-mail and request your authorisation to proceed with this new booking.
If you decline the alternative, and you were already charged for the
original booking, a full refund will be given to you as soon as possible.
10. Disclaimer: Hotel Reservation
Worldwide makes its best efforts to ensure that all the information
that appears on its website is accurate. However, Hotel Reservation
Worldwide does not accept liability for any errors and/or omissions
and reserves the right to change the information published at any time
and without notice.
11. Complaints: In the case of any
problem or complaint, it is imperative that the client informs Hotel
Reservation Worldwide at the earliest opportunity in order that
they have the chance to rectify the situation as quickly and efficiently
as possible. Any complaint, which cannot be resolved locally, must be
notified in writing to Hotel Reservation Worldwide within 3 (THREE)
DAYS of the end of the service provided. A copy of the complaint must
be also be submitted to and signed by the hotel manager. If a client
fails to follow this procedure this may hinder the ability of Hotel
Reservation Worldwide to rectify the complaint and reduce or extinguish
any claim the client may have.
12. Hotel Information: All hotel
information that is published on the website is current and is subject
to change without notice. Hotel Reservation Worldwide has visited
the majority of its featured hotels and every effort has been made to
describe the hotels as accurately as possible. However, Hotel Reservation
Worldwide cannot accept responsibility for facilities, which are
temporarily not available, are under renovation or not suited to individual
tastes and preferences. Redecoration and maintenance is necessary to
the upkeep of the hotel and may take place without prior warning, whilst
the hotelier or supplier will endeavour to keep inconvenience to a minimum.
The effects of normal wear and tear can be expected in a hotel and these
are beyond our control. Hotel Reservation Worldwide cannot accept
responsibility for any disturbance or inconvenience to the client beyond
their control nor for accidents in a hotel or loss caused by hotel management
or staff.
13. Hotel Reservation Worldwide does
not accept liability for any indirect or consequential loss arising
out of the use or connected with its website or for any products or
services purchased from its website.
14. Hotel Reservation Worldwide makes
no warranty or representation about the suitability of any product or
service purchased by the customer. Where permitted by law, the liability
of Hotel Reservation Worldwide shall not exceed the price
of the product or service purchased by the Customer.
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